For drivers
Driver agreement
What you are agreeing to when you drive for us. It is short because the job is simple: carry one animal well, on a trip you were already making.
Last updated September 2026.
Your status
1. You are not our employee
You are independent. You choose your routes, your dates and which requests to accept. We do not set your hours and we do not tell you where to drive.
No wages, no benefits, no withholding. You are running your own show and we are sending you work.
2. What you are agreeing to do
Carry one client animal on a route you have posted, take proper care of it, and deliver it to the person expecting it.
Your vehicle and crate
3. Your vehicle
The rig in your photographs is the rig you drive. If you change vehicle, tell us and send new photographs before your next trip.
The cabin must be climate controlled. Animals travel with you, never in a towed trailer and never in an unconditioned space.
4. Your crate
You told us a size and we match animals to it. It must be that size, properly ventilated, and secured so it cannot slide or tip.
If your crate changes, update it on your dashboard the same day.
5. One pet at a time
One client animal per trip. Never two, whatever anybody offers you.
The system enforces this: once you accept a booking, those dates are closed to everybody else.
Paperwork
6. USDA registration
Current USDA registration as an animal carrier, before your first booking and for as long as you drive for us.
If it lapses, stop taking bookings and tell us. See our guide to getting certified.
7. Health certificates at pickup
Ask for it every time. Look at the date. Within 30 days of delivery, or within 10 days if you are dropping off in California.
No certificate, no animal. Call us from the kerb and we will handle the client.
This is not paperwork for its own sake. It is what stands between your rig and fleas, ticks and anything contagious, and your own pets live in there.
Taking work
8. Posting a route honestly
Post trips you are actually making. Real places, real dates.
A route stays open at least five days, because a client picks a window inside it.
9. Accepting and declining requests
Accept what suits you and decline what does not. Declining costs you nothing.
When you decline, say why in plain words. The client sees it. "The crate is too small for that dog" helps them. Silence does not.
10. Changing a route once someone is booked
You can change your stops freely. A client who is booked is not told, because you are still making their trip and nothing has changed for them.
You cannot move the dates out from under a booked client. If you need to, call us on 479.517.0218.
On the road
11. Your own pets
Welcome, and part of why clients choose us. Keep them vaccinated and keep the peace between them and your passenger.
12. Care on the road
Regular stops for water, toilet and a walk. Food as the owner provided, medication as instructed, a comfortable temperature at all times.
Never leave an animal in a vehicle that is heating up. Not for five minutes.
If an animal becomes unwell, get to a vet first and make the phone calls afterwards.
13. Keeping in touch with the client
Message them through the site. A photo and a line once a day costs you nothing and buys enormous goodwill.
You will not see their email or phone number, and they will not see yours. That is deliberate and it protects you both.
Money
14. Payment and what you keep
The client pays us up front. You keep 80%.
The suggested price for a trip should probably be honored because the client is expecting a less expensive option. However, unique requests require unique premiums.
Never take money directly from a client. Not cash, not an app, not "to save the fee". It is the fastest way off this platform.
15. Cancellations
If a client cancels late, you may receive part of the amount withheld from their refund, at our discretion, because you held those days.
If you cancel on a client, you receive nothing for that trip and they are refunded in full. Do it more than rarely and you will stop getting work.
16. Taxes
Yours to handle. You are self employed and we do not withhold anything.
Keep your own records of what you earned and what the driving cost you. Talk to an accountant.
Ending things
17. Things that will get you removed
Mistreating an animal. Taking payment outside the service. Carrying two client animals at once. Lying about your vehicle, your crate or your certification. Skipping the health certificate. Abusing a client.
Most of these get you removed the same day. An animal’s welfare comes before our driver numbers.
18. Ending this agreement
Either of us can end it at any time. If you have a client booked, complete that trip first or call us so we can look after them.
Take your route down from your dashboard and you will stop appearing on the map straight away.